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customers found this review helpful
– Looks Good, but VERY FRAGILE!
by M. Carlita
from Los Angeles, CA
Hard To Hang, Difficult To Change Bulb, Sways Easily, Poor Construction, Fragile Glass
No, I would not recommend this to a friend
This fixture looks great and has a seemingly reasonable price, that is until one of the glass bubbles breaks upon installation, and it costs [$] for replacement glass. My electrician broke the glass while installing the light. The design of the fixture is precarious to begin with: the bubbles are close together and can swing (they ultimately hang on a cord, not a fixed rod) and can bump together, plus the glass is super thin and fragile. It was also almost a 10 MONTH WAIT for replacement glass. So I had to entertain guests (the light hangs over my dining room table) for 10 months with a broken fixture! Sonneman kept bumping the ship date back a month (I can only imagine because this happens a lot?). So last month I called Sonneman and threatened to complain on Facebook and Twitter, and they FINALLY shipped replacement glass. Sonneman makes beautiful lighting, but their customer service blows. Also, think twice about this fixture if you live in an earthquake zone. I live in California so I am probably gonna take the thing down now - I can't imagine having the glass break again and waiting almost a year for replacement parts.